Pegasie’s IDEA solution offers enterprises a fully scalable way to automate data entry at very low cost and eliminates the risks of manual data entry without systems replacement or integration. The result: current, accurate enterprise data, real-time around the clock data updates and migration, dramatically lower operating costs.
SOLUTION: PEGASIE’S INTELLIGENT DATA ENTRY AUTOMATION (IDEA)
TRADITIONAL SOLUTION
- Solution: Hire temporary staff to re-key same data into systems across sales and operations.
- Impact: Higher management and task cost, repeated data entry errors, data entry quality errors, customer data privacy and security exposure due to temporary workforce.
PEGASIE IDEA: INTELLIGENT DATA ENTRY AUTOMATION
- Solution: Emulate manual data entry using automated scripts, replicating data across systems.
- Impact: Dramatically lower cost of initial data replication across systems by 70%, with the addition of reusable scripts, and standardized routine provides high scalability, quality, and security vs. manual data entry.
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PEGASIE’s IDEA SOLUTION: IMPACT ON VALUE
- Improved cycle-time and flow-through delivery reduces core production costs.
- Automated data entry significantly reduces temporary labor requirements.
- Repeatable, reusable scripts permanently reduce data entry costs.
- Larger investments in systems integration and data migration avoided.
- Reduction in repeat orders and rework reduces average cycle-time.
- Elimination of exceptions and escalations cuts down “long-tail” cycle-times.
- First-time success rate in production and delivery increases speed to market.
- Increased data consistency and completeness increases process stability and predictability.
- Intelligent data entry automation allows for quick issue detection of data entry quality drivers and
- implements irreversible corrective action.
- Automated routines puts focus on intelligent scripting and supports growth in customer data entry load with significantly less than 1x additional labor.
- Lower cycle-time and higher quality enable core processes to operate at higher productivity.
- Fewer temporary workers, means lower exposure of confidential customer or enterprise data.
- Solution enables increased control and assurance of data transfer accuracy between systems.
THE PROBLEM: MANUAL DATA ENTRY
THE BUSINESS CHALLENGE
Improve performance of existing business
- Reduce cost and headcount of maturing products.
- Maximize productivity of remaining workforce.
- Reduce production, delivery and response times.
- Improve quality of service and customer care over time.
Support new growth.
- Implement systems rapidly for new products, services.
- Hold down cost as business volumes rise.
- Add features and functionality as products develop.
- Enable sales, customer care and other functions with
new customer and product information.
Deliver enabling technology programs
- Limited IT budgets owned by different CXOs.
- Functionally scoped point applications and data.
- “Need it yesterday” delivery timelines.
- Integration as a separate “project”.
THE END RESULT
Disparate, inconsistent, incomplete data.
- Data isolated in sales and other operations systems.
- Partial data as each function enters only what it needs.
- Changes in customer data captured at first contact only.
Lower cycle times, productivity and quality.
- Longer cycle times due to data-driven mistakes and rekeying.
- Reworked and repeated transactions due to unreliable, inconsistent
data between functions across customer and product lifecycles. - Difficulty tracing accountability and correcting performance.
- Single points of contact for customer using a tenth of systems.
Significantly higher operating cost.
- Longer more laborious core production and delivery.
- Increased volume of escalations and exceptions as quality fails.
- Manual work-around routines to protect quality and meet commitments to customers and inter-departmental deadlines.
- Overlay systems and solutions to check and counter data errors.
- Significant investment in manual data entry across systems.
BOTTOM-LINE: Data entry costs multiply, undermining financial and strategic return on system investments.
