- To meet requirements developed by a third party – helping to better manage and control these operations
- IT Service Management
- Architecture
- Change Management
- Quality Management
- Testing Services
- Risk Management
- Best Practices and successful Management methods
These services are not limited to the following but can include:
- Accountability for the Integrated Services that are being delivered back to the business
- Leading a pivotal role in coordinating all the Service Management processes
- Coordinating Service Management processes and procedures to be deployed across the enterprise and ensure they are followed
- Facilitating as the central point of contact and control between all teams
- Obtaining additional resources “upon request”. Widening the portfolio of services and skills available to the clients’ needs
- Increasing adaptability and speed of responsiveness to the business requirements
- Improving the quality and drive down costs
- Decreasing the time to market, with increased innovation and business alignment
- Managing the resolution of incidents
- Coordinating disaster recovery
- Facilitating as the gatekeeper by enforcing change, security, testing and release processes
Some key benefits that Pegasie provides for Service Integration:
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